AI Agents – Beyond Chatbots

AI agents are the next generation of bots that can solve a wide range of requests. AI agents are trained to interact with their environment, collect data and implement learnings in completing pre-arranged tasks that meet predetermined goals. AI agents go beyond the capabilities of traditional chatbots.

Anushka Bandara - CEO of Elegant Media on the AI Agent Revolution

EM Team

How does an AI Agent work?

Determines Goals

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Acquires information

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Implements Tasks

Amplify Productivity, Efficiency and Profitability with AI Solutions

Business Use Cases

Customer Service and Support

AI Agents can provide 14/7 multilingual customer support, help your customers navigate products or services and make recommendations. Business owners can monitor and analyse feedback from AI Agents to improve customer experiences.

Sales and Marketing

Using AI Agents Sales and Marketing teams can automate lead qualification and create personalised promotional campaigns based on behavior and preferences

Retail and E-Commerce

From personalised product recommendations, to real time pricing adjustments, AI Agents help to engage and retain customers in a profitable manner.

Operations and Supply Chain

AI Agents can predict demand and optimise logistics in order to manage inventory profitably.

Human Resources

HR professionals can automate the recruitment process using an AI Agent in addition to onboarding, training and evaluating the performance of employees with AI Agent feedbacks.

Finance and Accounting

AI Agents can play an important role in the detection of fraud and also track and manage expenses by generating financial reports and forecasts.

Healthcare

Virtual Health Assistants powered by AI Agents can assist with basic health screening, analysing test result data and end-to-end patient management.

Frequently Asked Questions

Chatbots are not the same as AI Agents. When you ask a chatbot to complete various tasks for you, it will reach out to AI agents with the required capabilities to get the job done. For example, if you want to book a train ticket you would ask a chatbot to check what trains are available and it will use different AI agents to check your train preferences, your calendar and availability etc. as well.

By working with an AI Consultancy it would be possible to identify operational areas where the application of AI would be most feasible and deliver the required results.

AI Agents work simultaneously alongside and serve to augment, enhance and improve human agents by seamlessly integrating into their workflows.

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