AI Agents – Beyond Chatbots

AI Agents are the next generation of bots that can solve a wide range of requests. Agentic AI Agents are trained to interact with their environment, collect data and implement learnings in completing pre-arranged tasks that meet predetermined goals. AI Agents go beyond the capabilities of traditional chatbots.

Anushka Bandara - CEO of Elegant Media on the AI Agent Revolution

EM Team

How does an AI Agent work?

Determines Goals

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Acquires information

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Implements Tasks

Amplify Productivity, Efficiency and Profitability with AI Solutions

Business Use Cases

Customer Service and Support

Artificial Intelligence Agents can provide 14/7 multilingual customer support, help your customers navigate products or services and make recommendations. Business owners can monitor and analyse feedback from AI Agents to improve customer experiences.

Sales and Marketing

Using AI Sales Agents Marketing teams can automate lead qualification and create personalised promotional campaigns based on behaviour and preferences.

Retail and E-Commerce

From personalised product recommendations, to real time pricing adjustments, Agents in AI help to engage and retain customers in a profitable manner.

Operations and Supply Chain

Intelligent AI Agents can predict demand and optimise logistics in order to manage inventory profitably.

Human Resources

HR professionals can automate the recruitment process using an AI Agent in addition to onboarding, training and evaluating the performance of employees with AI Agent feedback.

Finance and Accounting

Autonomous AI Agents can play an important role in the detection of fraud and also track and manage expenses by generating financial reports and forecasts.

Healthcare

Virtual Health Assistants powered by AI Voice Agents can assist with basic health screening, analysing test result data and end-to-end patient management.

Frequently Asked Questions

Chatbots are not the same as AI Agents. When you ask a chatbot to complete various tasks for you, it will reach out to AI agents with the required capabilities to get the job done. For example, if you want to book a train ticket you would ask a chatbot to check what trains are available and it will use different AI Travel Agents to check your train preferences, your calendar and availability etc. as well.

By working with an AI Consultancy it would be possible to identify operational areas where the application of AI would be most feasible and deliver the required results.

Agents in Artificial Intelligence work simultaneously alongside and serve to augment, enhance and improve human agents by seamlessly integrating into their workflows.

  1. Automating Customer Service & Support
    Going beyond full-time customer service teams, virtual assistants and chatbots powered by Artificial Intelligence and coordinated by AI Agents can deal with and respond to common customer inquiries, book appointments and even resolve basic issues.
  2. Sales & Marketing Optimisation
    In order to obtain successful outcomes from sales and marketing efforts, AI Agents can analyse customer behavior, personalise email communications and even provide suggestions for future marketing strategies.
  3. Streamlining Everyday Administrative Tasks
    AI Agents work alongside virtual assistants to manage schedules, send out reminders and even handle routine data entry tasks.
  4. Enhancing Financial Efficiency
    Without having to rely on human intervention AI Agents can be trained to automatically track expenses, detect fraudulent transactions and also generate reports.
  5. Improving HR & Recruitment
    If a small business is hiring new staff, then an AI Agent can screen potential job applicants, set appointments for interviews and furthermore analyse and evaluate their performance without human intervention.

  1. Superior Customer Experiences
    AI Agents work around the clock with no reduction in accuracy or response times, thereby driving customer adoption, satisfaction and retention. AI Agents can improve customer satisfaction by providing faster and more personalised encounters.
  2. Boosted Productivity
    AI Agents can take on the load of routine tasks leaving humans to focus on more important matters.
  3. Cost Savings
    AI Agents means fewer staff members are required therefore lowering remuneration budgets.
  4. Beyond Human Capabilities
    AI agents continuously learn and adapt to their environment, making them more effective at handling complex tasks.
  5. Grow Faster
    AI Agents can broaden their operational horizons without the need for spending on major additional infrastructure. AI-powered automation ensures smooth business operations, even with a growing customer base.

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